Create your first ticket

Once an event has been created in the platform, one or multiple tickets can be created for your customers to purchase. If you haven't created an event yet, click here to learn how.

How to create a ticket

To create your first ticket for your event, please do the following:

1.  Click on your event by going to "Events > View Events" in the left-hand menu and click on your event

2. From here, on the left-hand side of the event dashboard, click "Add Tickets":

3. This will open the ticket creation form. In the basic information section you can add the following information:

Name - This is the name the ticket will appear with on the shop site (for example, General Admission)

Description - This is where any additional ticket information can be added 

"Always Show Description" Toggle (optional) - When toggled on, the description will always appear on the shop site without the customer having to click "More info" 

Main Image - This is the image for the ticket that appears on the shop site

"Enable item name suffix" Toggle (optional) - This setting allows for appending a label to the sale item name throughout the shop. This can help to identify different pricing tiers, bundles, or on-sale configurations

4. After this, in the "Pricing" section, the price of the ticket can be set. To add a price the "Enable currency" must be enabled

5. Once enabled, a price can be entered into the "Base Price Section"

6. Below this, an optional processing fee can be added 

Note: The purpose of adding a processing fee is to cover any additional fees you as the event organiser incur from your payment processor (Stripe for example). This processing fee can then be passed on to your customer, or absorbed using the "absorb processing fee" toggle.

There is also the option to absorb the software provider fee (indicated as Nutickets UK below). When absorbing fees, these are still logged as fees in all platform reports but are absorbed into the base price of the ticket. This means you as the event organiser are paying these fees out of the ticket base price. 

7. Underneath this, a "Was Price" can optionally be added to reflect a discount

8. On the right-hand side of the pricing section, the "Sales Channels" are displayed, along with the total price to the customer. The sales channels are:

• Shop - when enabled, the ticket is available via the shop site
• Box Office - When enabled, the ticket is available through the box office backend
• Kiosk - When enabled, the ticket is available in the Mobile Box Office app (for self-serve kiosk purchases)

To disable a sales channel, click the sales channel name. This will then grey out the selected option.

9. After the pricing section, further purchase settings can be enabled. These are:

On-sale dates - This setting allows for the application of an on-sale and off-sale date for your ticket. Both dates can be set, or just one.

Initial stock - This setting determines the number of tickets that are available for purchase.

Min & Max order quantity - This setting determines how many tickets can be purchased within each order.

"Forced minimum order quantity" toggle - If a minimum is set in the above "Min/max", the minimum will always be added to the customer's basket. For example, if the minimum is set to two tickets, with this setting on, all customer baskets will have two of these tickets will be added to the order.

"Must purchase in multiples of" toggle - This setting allows you to mandate how many tickets are added to the basket at any given time.  For example, if this is set to ten, the customer can only add tickets to the basket in increments of ten.

"Limit sale item purchases (per customer)" toggle - This allows a hard limit to be set per customer. For example, if this is set to one, the customer can only purchase one of this ticket type.

Sharing restrictions - This drop-down dictates how customers can share their tickets. By default, it will inherit the setting on the event (set under "Event Details"). 

The event level default allows customers to share their tickets at any point, during or after purchase. 

"Can this item attract discount?" toggle - Determines whether or not this ticket is eligible for discount.

"Must be purchased with other items" toggle - This setting allows you to set a prerequisite ticket that a customer must have purchased before they are eligible to purchase this ticket.

For example, if you set up a free "Child Ticket", this feature is useful to enable, with the prerequisite being an "Adult Ticket". This then means a free child ticket cannot be purchased on its own.

10. Once the above optional purchase settings are enabled, there are further settings that can be applied, firstly display settings:

Hide when off-sale - The item will no longer be visible on the event page when taken off sale directly or when the event is taken off sale.

Hide when out-of-stock - The item will no longer be visible on the event page once the stock count reaches zero.

Custom sale badge - This field allows you to display a custom badge alongside this item to give your customer more information about this item. Best used in conjunction with the above "Was price" to indicate a discount

Custom sale badge tooltip - This field allows you to add some tooltip text to further explain the custom sale badge.

11. Once the display settings are configured to your preference, scanning settings can be configured to specify the times that the item is valid to be scanned using the Access Control Pro app. The options are as follows:

Any time before, during or after the event (default) - This means tickets can be scanned at any time, regardless of event times

An hour before the event until the event end time - When this setting is selected, the ticket can be scanned an hour before the event start time, until the event end time. 

There is also a toggle to display these times to the customer, and a "Scanning grace period" can also be added in minutes to extend the scanning validity period, before or after the time stated on the sale of the item.

Custom check-in times - This allows you to input your own custom scanning dates and times. 

Again, there is also a toggle to display these times to the customer, and a "Scanning grace period" can also be added in minutes to extend the scanning validity period, before or after the time stated on the sale of the item.

12. Finally, in the last section of event settings, Fulfilment settings can be applied, they are:

"Can this item be downloaded?" toggle - this determines whether the tickets can be downloaded or not.

Additional information - This field allows you to add any additional information for your customers which is then displayed on the PDF ticket.

13. Once all settings have been configured, either click "Save and add another" to open the ticket creation form again to add further tickets, or "Save"

Once you have created your first ticket, please read our next guide to learn how to customise the event page your customers will see.