Email Attendees

The email attendees feature on your event allows you to easily send a bulk email to all of your customers ahead of their event. 

If you haven't yet created an event, click here to learn how to do this.

How to email attendees

To email all attendees ahead of their event, you just need to do the following:

1. In the left-hand menu click "Events > View Events" and select your event

2. Once you've selected the event you need, click on "Email Attendees" in the top right-hand corner of the event dashboard:

3. This will then open a pop-up with a series of options. The first option to configure is email type which allows you to select what type of email your customers will receive. The options are as follows:

Order confirmation emails - Resend the order confirmation emails to purchasers or attendees. Attendees who didn't make the original purchase will not see any order/payment details. Recipient options are:

• Purchasers - The customer who purchased the tickets
• Attendees - Both purchasers and ticket holders who received their items via transfer

Item transfer emails - Resend the "claim your items" emails to each recipient yet to have claimed their transferred item(s). A customer is considered an "attendee" once they've claimed their items

Invoice reminders - Resend invoices to purchasers. Recipient options are:

• Paid - For customers who have already made payment on their invoice
• Unpaid - For customers who are yet to make their payment on their invoice
• All - All attendees using the invoice payment method

Payment reminder emails - Resend payment reminder emails to purchasers who currently have an outstanding payment to make. Recipient options are: 

• Payment link reminders - Notifies customers that they have an outstanding payment due
• Deposit received notifications - Resends the confirmation of payment to customers who have paid all outstanding payments

4. Once the email template has been selected, you can optionally add the following information to the email:

Subject - The email's subject line

Title - The email's title line, found at the top of the email

Body -  An additional body of text to the email by entering some custom text in the input field. This text will appear near the top of the email, and below the custom title (if present).

5. Below this the "Use blank email template" can be used to remove the default system email information such as order details, ticket & event information and transfer details

6. Once all settings are configured to your liking, use the "Send Emails" button at the bottom of the pop-up to dispatch your email to the intended recipients: