How can I send a payment link to a customer

Payment links allow box office users to create orders on behalf of customers, and allow customers to make payment for tickets without having to visit your physical box office location.

To issue a payment link to a customer for an order, you just need to do the following:

1. Click on the event you wish to make an order for and click "Sell in box office"

2. Add any items you need to the basket, and once confirmed, click "Checkout"

3. After this, enter the customer's details (name & email):

4. After this, any data capture responses can be given. Once given (or skipped, depending on your permission set) click "Next"

5. Select the fulfilment method (if there are no fulfilment options set, click "eTicket") and click "Continue"

6. in the "Payment" section, select the "Source" of the order (Counter, Telephone or Third Party) to indicate how the order was processed

8. Under "Payment Method", select "Payment Link". This will then provide a few further options below the "Payment Method" section, they are:

• Order expiry date - this dictates how long the customer has to make payment for their order. If no date is specified, the payment link will expire within 72 hours (this default window is set in "Settings > Payment Settings > Checkout Settings > Payment link default length")
  
  
• Customer Name & Email - this input allows you to double-check that the inputted details from step 3 are correct
• "Allow customer to modify basket" toggle - By default, the customer cannot add or remove items without starting a new reservation. 

Note: If you allow customers to edit their basket, the default basket timer will override the payment link timer. For example, if a customer has 72 hours to make payment if the basket is modified, they will have the standard 10 minutes to checkout their order.

9. Once the above has been confirmed, click "Continue" to issue the payment link to the customer. 

Once a payment link has been issued, the customer will receive an email to pay for their order. 

Note: Before the customer has paid for the order, the payment link can be found under "Sales & Reports > Reservations" as a reservation "Awaiting Payment Link"