Customising site text and emails

Many system emails are sent from your shop site, and all can be customised to add a personal touch. In addition to this, wording that appears across your shop site can also be customised. 

Before customising the text, we recommend configuring your first event and creating your first ticket. 

Site text and emails

To access these customisation options, please do the following:  

1. In the left-hand menu, click "Website > Text Manager"

2. Here you will see a page with a text "Category" drop-down:

This drop-down allows you to select the text to customise from the following categories:

Legal - These are the default legal pages found in the platform. The pages that can be customised in this category are:

• Cookies policy page
• Gift aid declaration (only relevant to UK charities)
• Deposit terms and conditions (Only relevant when using deposits)

Pages - These pages are found at the end of the customer journey once a ticket is purchased. The pages that can be customised are:

• Order success page
• Order download page
  

Emails - Each system email sent from the platform can be customised. There is a template for each email, which are as follows:

• Order confirmation email
• Deposit received email
• payment failure email
• Tax receipt email
• Payment link email
• Claim your items email
• Customer refund email
• Cancellation confirmation email
• Password reset email
• Complete your account email
• Email verification notification
• Item Approved email
• Item rejected email
• Reservation rejected email
• Reservation confirmed email
• Reservation approved email 
• Organiser purchase notification email
• Event approval notification email
• Global email text

Other - These are the other customisable areas of the system, which include:

• Shop text
• Shop buttons
• Waiting room
  

How to customise site text and emails

Once you've settled on the part of the system you would like to customise, please do the following:

1. Select the wording to update from the drop-down menu

2. If you are editing an event-specific email, you can also select which events your changes apply to, using the "Event" drop-down

Note: By default, you will be adding custom text for all events unless otherwise stated

3. Once the template is selected, the new text can be added to the text inputs. To restore the original text, "Restore default" on the left-hand side can be clicked:

4. Once you have edited all of the content that you need to, scroll to the bottom of the page and click "Submit" to save your changes.

Note: It may take a few minutes for your changes to reflect on outgoing emails

Once you have customised your shop text, click here to learn how to configure customer marketing preferences on your site.