Deposit Payments

Deposit payments allow your customers to place a deposit for their order at the time of booking, and pay the balance later. This gives customers the freedom to spread their order's cost in the event's run-up.

Deposits act as a non-refundable percentage of the total order purchase price. If a customer fails to pay within the given timeframe, their order will be automatically cancelled, and all items will be returned to general sale.

How to configure deposit payments

To configure deposit payments, please do the following:

1. In admin, click "Settings > Payment Settings"

2. Scroll down to "Deposit Payments" and enable "Box Office" and/or "Shop" - this determines which sales channels deposits are available for

3. With deposits enabled, click "Settings" to fine-tune the following deposit payment settings:

• Deposit percentage - This determines the percentage of the total price the customer is required to pay as their deposit

• Minimum order amount - This allows you to determine the minimum order value. When met, the customer can select "Deposit Payment" as an option for their order

Note: The minimum order deposit can be set in any enabled currency using the currency drop-down next to the input.

• Payment deadline before the event - This setting determines how long before the event the customer has to pay the balance of their order before the event. If payment is not made, their order is cancelled and the deposit is retained

• Deposit terms & conditions - These are the default terms and conditions presented to the customer upon selecting "Deposit" as their payment method. These can be adjusted/customised by clicking the link, or going to "Website > Text Manager > Deposit Terms & Conditions"

• Deposit received email - Like with deposit terms and conditions, this is the email that is sent to the customer upon selecting deposit as their payment method. This email can also be adjusted/customised by clicking the link, or going to "Website > Text Manager > Deposit Received email"

Once all of the above is configured, customers or admin users will be able to select "Deposit Payment" as a payment method upon checkout.

When selected, the deposit percentage & amount is confirmed, along with the balance due in future and the deposit terms & conditions:

Once the order has been confirmed and the deposit has been taken, the customer will receive the "Deposit confirmation" email (configured in settings) and a reservation will be created in the platform. 

These can be viewed by going to "Sales & Reports > Reservations". From here, a payment reminder can also be sent to the customer:

Note: All fees for an order are taken as part of the initial deposit.

How to make a deposit payment (as an end user)

Once a deposit payment has been processed in either the box office or the shop, they will have a period until the event to pay the outstanding balance of their order.

When a customer is ready to make payment of their order balance, they can do so by doing the following:

1. Log into their customer account on your site

2. In the top right-hand corner of the site "A payment is due" should be clicked, and "Pay Balance" selected in the drop down menu:

3. Once here, the customer needs to select the order with an outstanding balance

4. Once selected, payment can be made via the "Pay now" button:

5. Once complete, the reservation for the order will be complete in the platform.