Sale Item Fees

Sale item fees allow for the creation of additional fees that can be charged to your customers. These fees can be charged on certain sale items, events or orders in general. 

If the option to create an order or event fee is not available in your account, please reach out to your customer success executive at support@nutickets.com to action this.

Order Fees

Order fees can be used to charge a customer an extra fee on their order. These fees are configured at the company level and are applied to each order created for all of your events. 

Note: Order fees are applied to every order, regardless of the events or items purchased. For more control over which purchases are charged, use event fees.

How to Configure an Order Fee

To create an order fee for your company, do the following:

1. In the left-hand menu, click "Ecommerce > Fees"

2. In the top right-hand corner, click "Create Order Fee"

3. From here, give the fee a name (e.g. "Order Processing Fee"), add a description of the fee and optionally, an image

4. After this, in the next section the fee display type and the fee price can be set. For fee display, there are two options:

• Line Item - This fee will appear as its own line in the customer's shopping cart, with the name, description, and image you provide in this form presented in the basket. It will not be included in the 'fees' section of the Order Summary. The revenue from this fee will appear in the 'Order Net' column of all reports.
  
  
• Order Summary - This fee will only appear in the customer's order summary and will not show the description, or image in the basket. It will be added to the 'fees' total in the Order Summary. The revenue from this fee will be considered an expense and reduce the 'Order Net' column in all reports.

5. Once the fee display has been configured, the fee price can be added

6. Below this, further purchase settings can be enabled. These are:

• Active dates - Allows the configuration of a time period in which this fee will be applied to the customer's basket (Start date & time and End date & time)
  
  
• "This fee should be applied" - Select whether this fee should be applied to the basket (once per order) or at each time in the basket (multiple times per order, for each item added to the basket)
  
  
• "Can this item attract discount?" - Select whether or not this fee can be discounted

7. Once all of the settings have been configured, the new order fee is saved by clicking "Save"

Event Fees

Event fees can be used to charge your customers additional fees on sale items or events. There is more control over what these fees are charged on.

Note: This fee will be applied to all purchases of tickets, products and season tickets made for a particular event. To apply global fees for all purchases made at this company, use order fees.

How to Configure an Event Fee

To create an event fee for your company, do the following:

1. In the left-hand menu, click "Events > View Events" and select the event you wish to set your fee up on

2. Under "Actions > Advanced" click "Add Event Fee > Create Event Fee"

3. From here, give the fee a name (e.g. "Order Processing Fee"), add a description of the fee and optionally, an image

4. After this, in the next section the fee display type and the fee price can be set. For fee display, there are two options:

• Line Item - This fee will appear as its own line in the customer's shopping cart, with the name, description, and image you provide in this form presented in the basket. It will not be included in the 'fees' section of the Order Summary. The revenue from this fee will appear in the 'Order Net' column of all reports.
  
  
• Order Summary - This fee will only appear in the customer's order summary and will not show the description, or image in the basket. It will be added to the 'fees' total in the Order Summary. The revenue from this fee will be considered an expense and reduce the 'Order Net' column in all reports.

5. Once the fee display has been configured, the fee price can be added

6. After this, under "Sale Items", a specific sale item to charge this fee on can be selected

7. Below this, further purchase settings can be enabled. These are:

• Active dates - Allows the configuration of a time period in which this fee will be applied to the customer's basket (Start date & time and End date & time)
  
  
• "This fee should be applied" - Select whether this fee should be applied to the basket (once per order) or at each time in the basket (multiple times per order, for each item added to the basket)
  
  
• "Can this item attract discount?" - Select whether or not this fee can be discounted

8. Once all of the settings have been configured, the new order fee is saved by clicking "Save"