Deposit Payments
Wave goodbye to pricing shocks and hello to more attendees.
Our latest feature is deposit payments.
Now, your customers can lock in their spot with just a small upfront deposit, removing the sting from high ticket prices.
This is all about turning those must-go events into no-brainers for everyone.
With deposit payments, you can turn those “maybe next time” thinkers into “can’t wait” ticket holders.
Whether it’s a multi-day festival, a one-night show, deposit payments make sure that the only thing your customers are worrying about is what to wear, not how to pay.
This feature is in closed testing and will reach general availability in release 32. Please speak with your CSE if you have an immediate use case for this feature.
Allow items to be cancelled
Event attendance tracking and reporting is about to get a whole lot easier.
We understand the challenges that arise when tickets are cancelled without refunds. They leave event organisers grappling with ambiguity in event summary reports.
Often, these cancellations are reconciled as refunds with cancellation fees or, even worse, as refunds without any physical refund occurring.
We’re simplifying this for organisers by offering the ability to explicitly cancel tickets on an order. It's as simple as a single refund, providing you with crystal-clear insights into your ticketing reports.
With explicit ticket cancellation, you'll now see a clear, unmistakable 'cancelled' label on the affected tickets, leaving no room for misinterpretation.
Report scheduling improvements
In the world of event management, staying ahead means staying informed.
But have you ever felt like you’re playing catch-up with your own event’s data? Like you’re always one step behind the curve, trying to make sense of yesterday’s news today.
Well, today we’re upping the game for partners on our business tiers with the latest in reporting innovation: hourly reporting.
No more waiting around for the daily or noon dispatch. With this upgrade, get the insights you need, when you need them - hour by hour.
This means you can pivot faster, make data driven decisions on the fly, and keep your finger on the pulse of your event’s performance like never before.
You’re in the thick of it, your event is rolling, and instead of shooting in the dark, wondering if your last-minute promo blasted your ticket sales or if your social strategy is paying off, you’ve got the data.
Hourly reporting puts you in the driver’s seat, offering an unparalleled level of detail for timeliness in analytics to ensure that your data works as hard as you do.
This functionality is part of our business and enterprise tier. To discuss your use case for this feature, arrange a call with your CSE.
Event capacities overview
Now, on the event index page, you’ll not only see your lineup but also grasp the overview of each event with live capacity and comparative sales statistics.
It’s akin to having a bird’s-eye view of your events, enabling you to monitor the sales across multiple events simultaneously.
This isn't just about numbers; it's about empowering you with actionable insights.
With the ability to compare relative sales stats side by side, you easily spot which events are hitting their stride,and generating buzz, versus those that might be lagging behind, in need of a strategic nudge.
Reseller self-service
Big news for our resellers: Independence Day has come early this year.
We're thrilled to unveil 'Reseller Self Serve.'
With this new UI, you can configure your defaults, adjust fees, tailor plans and packages (when they arrive), and set default roles, all on your terms, directly through admin.
That means no more back-and-forth emails and phone calls with customer success teams for every little tweak to your default fees or features.
You want autonomy, flexibility, and, most importantly, time—time to focus on growing your business, not focusing on the mundane.
We believe in giving you the tools to steer your business exactly where you want it to go, without unnecessary delays or dependencies.
"Reseller Self Serve" is your gateway to a more autonomous, efficient, and customizable reselling experience.
Multi-buy discounts across inventory items
In the past, creating discounts like "buy 2 adult and 2 child tickets, get 5% off" was a time-consuming process. You had to add every single sale item one by one, which meant if you had a packed schedule, you were spending way too much time creating all those combinations of tickets and dates.
Thanks to your feedback, we have implemented a solution that streamlines this entire process.
Now, with just a few clicks, you can apply multi-buy discounts to your entire inventory, streamlining your promotional efforts and saving you precious time.
We're transforming the way you create and manage discounts, making it easier than ever to incentivise your attendees.
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