How to reallocate seats for your customers

For seated events, it's very easy to reallocate your customer's seats through "Reallocation". It should be noted that reallocation is only available on reserved seating events.

Before reallocating a customers' seats, it is advisable to find their order under "Sales & Reports > Orders" and note the seat(s) they currently have. This will make it easier to locate their seat(s) on the event

Customers' seats can be reallocated by doing the following:

1. Locate the event that the customer has purchased a ticket for 

2. On the event, under "Actions > Suggested" click "Manage Seating Plan"

3. On this page, find the seat that your customer has purchased and select it

4. On the right-hand side of the interface, next to the order details, click "Reallocate":

5. After this, click a new seat on the plan to reallocate the customer's seat

6. Once a seat has been selected, click "Reallocate" above the plan

7. This will trigger a pop up with two options:

• Regenerate Barcode - This will assign the ticket a new barcode
• Send confirmation email - This allows you to send the customer an email notifying them that their seat has been reallocated