Duplicate pages with bulk CMS Import/Export
For digital creators and marketers, few things are more frustrating than wrestling with cumbersome content management systems.
We recognised our own CMS was falling short when event organisers needed to set up multiple events or marketers wanted to transfer pages.
The process we had in place required hours of manual work and was prone to increased risk of human error.
To address this challenge, in our latest release we have introduced bulk import/export functionality for CMS pages.
With just a click, you can now export pages in bulk and import them where needed. This seamless action makes it easy to deploy old designs for new pages.
In theory, you can even take the entire site - code, content, styles - and copy it over to create an entirely new site. That’s right, a brand new website in 2 clicks.
So with the new bulk feature you can just grab what you have, customise it, and deploy for each new project.
Real-time price adjustments for seating plans
Dynamic pricing is the holy grail when it comes to launching events. As event organisers we grasp at the tantalising promise of maximising yields whilst continuing to garner interest from customers.
Real-time price adjustments have long been the ideal solution, but enacting price changes amid rapidly selling events with large seated capacities has proven challenging.
So in R28, we introduced the ability to make real-time price band adjustments directly from an event's seating plan management user interface.
This powerful tool empowers event organisers and promoters to adjust seat prices on the fly, streamlining the pricing workflow and ensuring that you can respond to customer demand, and market dynamics, as necessary.
As an additional bonus, we've also updated the customer seating plan UI so that any price band changes are automatically pushed to customers who haven't yet selected seats. This minimises the chance of customers seeing outdated seating plans with incorrect pricing.
The greatest innovations make complex tasks simple and empower people to achieve more. That's our specialty. Dynamic pricing is one example of how we've simplified solutions to some of the most intricate challenges event organisers face.
Cashless mobile app Printing
We’ve all been there - queuing for a vendor at an event, watching each customer's order being processed and prepared one by one.
Whilst it might seem like an optimal solution, it’s a guaranteed way to lose potential customers.
That’s why we’ve worked hard to enable our onsite mobile apps to print customer and kitchen receipts.
This parallel processing speeds things up tremendously. Front of house staff can continue taking orders and payment, leaving the preparation to another person entirely.
It's a win-win-win for customers, staff, and the bottom line.
This update will reduce the pre-order queuing time, and reduce the opportunity cost of customers deciding not to wait any longer to place their order.
Seated events, performance boost
For large stadiums an on-sale with a spike of customers can come with the trade-off of reduced performance.
It's important to ensure that all systems can handle the load, while still allowing customers to checkout seamlessly without frustration.
Throughout release 28 our engineering team have worked tirelessly to improve performance in every stage of the customer journey for seated events.
Thanks to the improvements implemented, we have seen up to a 5x increase in the throughput of customers using best available seat selection in many cases.
Additionally, the time required to allocate seats using the best available seat functionality has been reduced to 1/10th of the previous performance time.
Scalability and growth are ingrained in our DNA. We remain focused on our ongoing program of performance improvements across the platform to support the growth of our partners and customers.
Schedule UI improvements
Pantomimes, Santa’s Grotto’s, and West End Theatre Shows all have one thing in common: large schedules that quickly become unwieldy to manage.
For large schedules, tasks like changing pricing, assigning new ticket types, or updating event descriptions involved a heavy time investment and an unoptimized user experience.
Our frontend team has reworked our schedule management UI and made subtle adjustments to the user experience. These new changes will empower event organisers to have a much higher-level overview of all events in a schedule without having to paginate between months.
Watch for a second phase of improvements in release 29, which will allow for mass assignment and management of sale items across all events in a schedule.
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