Automated Event Reminder Emails

Remind your customers of their upcoming events automatically. If this isn't an option for your company, please reach out to your Customer Success Executive to discuss enabling this.

How to configure Automatic Event Reminder Emails

Configuring event reminder emails can be enabled at the company-level and will send reminders for all configured events, or on an event-by-event basis.

To enable email reminders at the event level, please do the following:

1. Click on "Settings" in the left hand menu

2. Click "General Settings > Advanced settings" and scroll down to "Enable automatic event reminder emails" and click Enable

3. After this, the "Time before event" at which the reminder is sent. This can be set in:

• Days
• Weeks 
• Months

4. Below this, the email content can be customised by clicking "Customise reminder email":

To set up reminder emails on a specific event, or to set a different email reminder schedule on a certain event, do the following:

1. Select the event for which you'd like to set up event reminder emails from "Events > View Events"

2. On the event, click "Actions" on the right-hand side of the event dashboard, click "Advanced > Email Settings"

3. Under "Enable automatic event reminder emails" select your preferred setting of the following:

• Inherit Company Settings - This will use the settings configured at the company level, if applicable
• Disabled - Turn will disable event reminder emails for this particular event
• Enabled - This will enable event reminder emails for this particular event

4. If enabled, as before set the "Time before event"

5. Once configured, click "Save"